Sage CRM MME gives customer service staff the tools to develop real, lasting and beneficial relationships with your customers. There is no better example of a department where the right technology and approach can transform a cost to the business into a potential profit centre than in customer service.
Sage CRM allows for the pooling of all transaction and communication history into a single screen. It is not unusual for your agent to know more about the callers’ history than they do. Sage CRM provides access to relevant customer data including purchases, call and escalation history, interactions, multiple contacts, support cases, e-mail and documents sent and received, and sales opportunities. It can even tell you what marketing stimuli they responded to; it’s a complete picture.
To help your staff resolve queries the system allows them to search a knowledge base for similar problems, presenting suggested solutions within the same screen. And as importantly it retains this information in a shared system; so your key knowledge doesn’t walk out the door if your best rep does.
But that’s not all. Sage CRM will allow you to exceed you customer’s expectation by allowing you to provide them with web access to their own customer portals. These password protected areas on your website allow them to log queries, make service requests, access knowledge bases, view the status of previous queries, receive answers anything that they would find useful. And we have made them really easy to set up and administer. It saves your company money, while simultaneously providing better service for your customers it’s that rare thing, a win-win situation.
Where can it be used?
How about anywhere? All of Sage CRM is available through a standard browser so as long as you
have access to the Internet, you’re using the system. And even when you are not. There is a disconnected
version of Sage CRM available so you can download what's relevant to your laptop and use it as you
would in the office. You need to simply synchronise when you get back to a port. Laptop too unwieldy?
Then use the PDA version. In fact use MS Outlook® on your PDA and then hit the "sync" button to upload
it to your CRM system that you can then access on your laptop, at your desk...
Let’s put it simply, Sage CRM goes where you do, it uses the systems you like using
and it takes care of the hard stuff on the backend so you don’t need to. And yes, it
does it at a price the SME market likes too.
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