FrontSupport is a windows-based customer support application that enables you to track and manage your customer support issues from the time they are reported to the time they are resolved. It integrates with GoldMine, recording details of the issue in the GoldMine contact record tabs.
FrontSupport has the following features:
- Runs with standard GoldMine (dBase) or SQL
- Automatic Issue id (ticket id) generation, to provide a unique reference number for each one
- Real-time GoldMine integration
- Updates to GoldMine history
- Filters to extract subsets of issues (for example just those requiring action by you)
- Search facilities for issues
- Extensive customisation facilities
- Web module to allow access via the internet
If you have customers requiring follow-up support then you should consider FrontSupport. Solica are FrontSupport Authorised Resellers.
To find out more about FrontSupport, check the global web site at www.frontzone.com or Contact Us. Alternatively, if you would like to download an evaluation copy of FrontSupport, please click the link in the right hand margin..
|
 |
|
 |
|
| Find out about these other great GoldMine add-ons developed by Solica |
 |
 |
 |
 |
|
